AT&T México presents its own generative artificial intelligence tool

By AT&T México

This is a machine translation of the original press release issued in Spanish.

Mexico City, July 8, 2024. AT&T Mexico presented to its collaborators the new generative artificial intelligence tool Ask AT&T, developed by AT&T Inc. in the United States, with which the company continues to promote its digital transformation by adopting innovative technological tools that allow you to improve your processes with the aim of offering positive experiences for your customers.

“As a technology company we seek to be at the forefront in the use of innovative tools such as artificial intelligence and Ask AT&T will help our team streamline processes and tasks that allow us to continue connecting more people to better possibilities,” mentioned Jeronimo Diez de Sollano. , Vice President and Chief Technology Officer of AT&T Mexico. “We are convinced that the implementation of this tool, combined with the cultural transformation we are experiencing, will provide our collaborators with resources to continue innovating and improving the experience that our customers live every day.”

Ask AT&T is a generative artificial intelligence tool for internal and exclusive use by AT&T staff globally. This technological platform is designed to keep information secure, avoiding information leaks and allowing AT&T's team of collaborators to use artificial intelligence in their daily lives and automate their processes in compliance with the legal framework regarding Privacy and Protection of Personal Data.

It is estimated that, in the telecommunications industry, the use of artificial intelligence may contribute to the automation of processes by enabling the unification of legacy platforms, which may improve the customer experience, in addition to helping to increase productivity. of call center executives by 25%.

The introduction of Ask AT&T is a new step towards the digital transformation of AT&T Mexico, to continue connecting more people to better possibilities.

About AT&T Mexico

AT&T Mexico is transforming the telecommunications industry by fostering greater competition and shaping the next generation of mobile internet.