Enacom incorporates Tina, the virtual assistant of the national State

By Enacom

This is a machine translation of the original press release issued in Spanish.

The National Communications Agency (ENACOM) has incorporated Tina, the national government's virtual assistant, into its website. In this way, the Agency adds a new form of contact to answer questions, provide information and initiate procedures and processes quickly and efficiently.

Thanks to the joint work with the Secretariat of Innovation, Science and Technology of the Nation, this tool is now available in chat format on its institutional website to provide immediate response 24 hours a day, 365 days a year. In addition, it is available as a contact on the WhatsApp platform, with the number +54 911 3910-1010, which allows you to contact and chat with the virtual assistant.

Anyone who starts the conversation with the automatic chat from the ENACOM website will be asked by Tina if they are a “Citizen” or a “Company”, since the queries and possible responses will be different for both recipients.

For citizens, the virtual assistant will display a menu that includes:

● Mobile telephony

● Fixed telephony

● Internet

● Cable TV

● Postcards

● Audiovisual

● Status of the procedure

● Radio amateurs

● Claims

For those who choose to consult as a “Company”, the options will be Audiovisual, Postcards and ICT Services.

Until now, ENACOM's customer service was limited to working days and reduced hours, which made it difficult to provide fast and efficient assistance. With the addition of Tina, the service is expanded so that more people can contact us and receive a response when they need it.