Colombia , Trinidad and Tobago , Brazil , Puerto Rico , Costa Rica , Chile , Mexico and Peru
News

Microsoft expanding Dynamics CRM capabilities in LatAm

Bnamericas

Microsoft is expanding availability of its Dynamics CRM software in 54 new markets in Latin America, Europe and Asia Pacific.

The company said it would introduce "significant new capabilities and marketing, customer care and social listening" in 42 languages.

In Latin America the updated functionalities will be available in Chile, Colombia, Costa Rica, Brazil, Mexico, Peru, Puerto Rico and Trinidad and Tobago in Spanish, Portuguese and English.

The software giant will offer a complete solution that includes productivity applications like cloud solution Office 365, enterprise social networking site Yammer, messaging client Lync, Skype, Sharepoint and Power BI for 365, a business intelligence infrastructure with enhanced features to visualize and collaborate on data. It will also offer a social network monitoring tool, Social Listening, and marketing tool Dynamics Marketing​.

The customer care functionalities will apply to all eight Latin American countries for both online and on-premises customers. Dynamics Marketing applies to all eight countries and Social Listening applies to most of those, a source familiar with Microsoft told BNamericas.

Microsoft CEO Satya Nadella said in a release: "Microsoft Dynamics CRM has made unbelievable progress over the last few years, and the amazing capabilities in this release deliver significant value to our customers as an important component of the Microsoft Cloud for business."

Bob Stutz, corporate VP of Microsoft Dynamics CRM, added: "We focused our development efforts on understanding what our customers need.

"We redesigned our user interface, implemented a six-month rapid release cycle, made three acquisitions and built many new features – all culminating in the wave of releases we are bringing to market today."

Subscribe to the leading business intelligence platform in Latin America with different tools for Providers, Contractors, Operators, Government, Legal, Financial and Insurance industries.

Subscribe to Latin America’s most trusted business intelligence platform.

Other projects in: ICT

Get critical information about thousands of ICT projects in Latin America: what stages they're in, capex, related companies, contacts and more.

Other companies in: ICT

Get critical information about thousands of ICT companies in Latin America: their projects, contacts, shareholders, related news and more.

  • Company: Aguas y Estructuras S.A.  (Ayesa)
  • Aguas y Estructuras S.A. (Ayesa) is a Spanish business solutions company specializing in engineering, technology and consulting (ETC). The company provides studies (feasibility,...
  • Company: Governo do Estado do Ceará
  • The Ceará state government covers 184 municipalities and 8.7mn residents in northeast Brazil. It develops policies and projects through its infrastructure, water resources, educ...
  • Company: General Electric Co.  (GE)
  • General Electric Co. (GE) is a US company engaged in the development, manufacture and marketing of various products for the generation, transmission, distribution, control and u...