
Microsoft expanding Dynamics CRM capabilities in LatAm
Microsoft is expanding availability of its Dynamics CRM software in 54 new markets in Latin America, Europe and Asia Pacific.
The company said it would introduce "significant new capabilities and marketing, customer care and social listening" in 42 languages.
In Latin America the updated functionalities will be available in Chile, Colombia, Costa Rica, Brazil, Mexico, Peru, Puerto Rico and Trinidad and Tobago in Spanish, Portuguese and English.
The software giant will offer a complete solution that includes productivity applications like cloud solution Office 365, enterprise social networking site Yammer, messaging client Lync, Skype, Sharepoint and Power BI for 365, a business intelligence infrastructure with enhanced features to visualize and collaborate on data. It will also offer a social network monitoring tool, Social Listening, and marketing tool Dynamics Marketing.
The customer care functionalities will apply to all eight Latin American countries for both online and on-premises customers. Dynamics Marketing applies to all eight countries and Social Listening applies to most of those, a source familiar with Microsoft told BNamericas.
Microsoft CEO Satya Nadella said in a release: "Microsoft Dynamics CRM has made unbelievable progress over the last few years, and the amazing capabilities in this release deliver significant value to our customers as an important component of the Microsoft Cloud for business."
Bob Stutz, corporate VP of Microsoft Dynamics CRM, added: "We focused our development efforts on understanding what our customers need.
"We redesigned our user interface, implemented a six-month rapid release cycle, made three acquisitions and built many new features – all culminating in the wave of releases we are bringing to market today."
Subscribe to the leading business intelligence platform in Latin America with different tools for Providers, Contractors, Operators, Government, Legal, Financial and Insurance industries.
News in: ICT (Trinidad and Tobago)

CWC unlikely to control Trinidad & Tobago telco before elections
Cable & Wireless Communications and the state have disagreed in recent years about the company's direction and capital expenditure budget.

Trinidad & Tobago regulator investigates Digicel's VoIP block
After receiving numerous customer complaints, Trinidad and Tobago's telecoms regulator TATT has launched an investigation into Digicel's decision t...
Subscribe to Latin America’s most trusted business intelligence platform.
Other projects in: ICT
Get critical information about thousands of ICT projects in Latin America: what stages they're in, capex, related companies, contacts and more.
- Project: ST01 Data Center Expansion
- Current stage:
- Updated:
2 days ago
- Project: LIM2 Data Center (Second Cirion Data Center in Peru)
- Current stage:
- Updated:
3 days ago
- Project: Cirion Data Center (SAN2)
- Current stage:
- Updated:
3 days ago
- Project: Puente Alto data center
- Current stage:
- Updated:
4 days ago
- Project: Huechuraba data storage center
- Current stage:
- Updated:
4 days ago
- Project: Padre Hurtado Data Storage Center
- Current stage:
- Updated:
4 days ago
- Project: Broadband Installation for Integral Connectivity and Social Development of the Ancash Region
- Current stage:
- Updated:
1 week ago
- Project: Broadband Installation for Integral Connectivity and Social Development of the La Libertad Region
- Current stage:
- Updated:
1 week ago
- Project: Cable submarino Firmina
- Current stage:
- Updated:
15 hours ago
Other companies in: ICT
Get critical information about thousands of ICT companies in Latin America: their projects, contacts, shareholders, related news and more.
- Company: Agencia de Promoción de la Inversión Privada - PROINVERSIÓN  (PROINVERSIÓN)
-
The description contained in this profile was taken directly from an official source and has not been edited or modified by BNamericas researchers, but may have been automatical...
- Company: Aguas y Estructuras S.A.  (Ayesa)
-
Aguas y Estructuras S.A. (Ayesa) is a Spanish business solutions company specializing in engineering, technology and consulting (ETC). The company provides studies (feasibility,...
- Company: Governo do Estado do Ceará
-
The Ceará state government covers 184 municipalities and 8.7mn residents in northeast Brazil. It develops policies and projects through its infrastructure, water resources, educ...
- Company: General Electric Co.  (GE)
-
General Electric Co. (GE) is a US company engaged in the development, manufacture and marketing of various products for the generation, transmission, distribution, control and u...
- Company: Equinix do Brasil Soluções de Tecnologia em Informática S.A.  (Equinix Brasil)
-
Equinix do Brasil Soluções de Tecnologia em Informática S.A. (Equinix Brasil), a subsidiary of US-based Equinix, Inc's local branch - Equinix Do Brasil Participacoes Ltda. - is ...