Superservices strengthens citizen defense with a new Delegate for User Protection and Territory Management

This Superservices release was published using machine translation.

Bogotá DC, April 19, 2021. With the new Delegated Superintendency for User Protection and Territory Management, the Superintendency of Home Public Services strengthens its technical supervision scheme; and of attention and service to the citizen in the national territory.

This delegated superintendency assumed the inspection, surveillance and control functions indicated in Decree 1369 of 2020, through which the entity was restructured. He was in charge of defending the rights of users, and supporting the management of the Superservices so that the aqueduct, sewerage, cleaning, energy and gas companies adequately provide these services.

The superintendent, Natasha Avendaño García, explained that “ The Delegated Superintendency for User Protection and Land Management was created in 2020 as a result of a process of institutional strengthening and modernization of our operating model that makes us more efficient. It will give direct support in the regions to our other two delegated superintendencies for Aqueduct, Sewerage and Cleaning; and for Energy and Gas; and with this we will be able to reduce the response times to citizens in the event of failures in public services or irregular actions of the companies under our surveillance ”.

Likewise, the new delegated superintendency, headed by the lawyer Bibiana Guerrero Peñarette, has more tools to impose sanctions on companies that do not respond in a timely and adequate manner to complaints from users of home public services.

“ For this concept, in 2020, fines for $ 1,528,710,000 were imposed on eleven provider companies: E lectricaribe, EAAB de Bogotá, Casa Limpia, Codensa, Vanti, Rediba, Empresa Ibaguereña de Acueducto y Alcantarillado, Empresa Municipal de Servicios Públicos de Piedecuesta, Electrificadora de Santander, Aguas Kapital de Cúcuta, and Bogotá Limpia ” , stated the official.

Superintendent Avendaño García also announced the creation of two new territorial directorates and the geographical reorganization of the current five, all attached to the new Delegated Superintendency. The objective is to improve the management of procedures and services to the citizen, increase the institutional presence, and speed up the attention and solution of problems in the provision of public services in the territories.

The two new territorial directions will be: Nororiente with headquarters in Montería and coverage in Córdoba, Bolívar, Sucre and Cesar. And Suroriente , in Neiva, for Huila, Meta, Tolima, Casanare, Caquetá, Putumayo Vichada, Guaviare, Guainía, Vaupés and Amazonas.

The five existing territories were reorganized as follows : Noroccidente, in Barranquilla, will serve the departments of Atlántico, Magdalena, Guajira and the Archipelago of San Andrés, Providencia and Santa Catalina. Centro , in Bogotá, made up of the capital district and Cundinamarca. Oriente, in Bucaramanga, with shares in Santander, Boyacá, Norte de Santander and Arauca. Occidente , in Medellín, with coverage in Antioquia, Chocó, Risaralda, Caldas and Quindío. And Suroccidente, in Cali, for Valle del Cauca, Cauca and Nariño.

These and other scopes of the institutional strengthening of the Superservices were presented by the superintendent during the transmission of a Facebook Live ( https://www.facebook.com/ SuperintendenciaSSPD / videos / 301813468065744 / ), held this afternoon.