YPF revolutionizes contract management with generative AI together with Microsoft

By YPF

This is a machine translation of the original press release issued in Spanish.

YPF, Argentina’s leading oil company, has taken a significant step in its digital transformation by incorporating a generative artificial intelligence solution, called GAIA, into its Y-click! platform. This advance has allowed YPF to optimize the management of its contractors and service providers, improving operational efficiency.

Y-click! is a digital platform that centralizes and automates the management of contracts and the workflow of YPF suppliers. Through this tool, suppliers can record activities and invoice services electronically, which greatly simplifies administrative processes.

The addition of GAIA, a chatbot based on Azure Open AI Services, has improved the user experience by providing support in natural language. This virtual assistant is able to understand and contextualize queries, offering fast and accurate responses. "Since implementing GAIA, we have seen a positive impact on the queries received by the help desk, allowing us to focus on the most complex cases," said Leandro Lestanquet, Y-click! help desk operator at YPF.

"The product development was completed surprisingly quickly, achieving a functional prototype in just three months," said Leandro Masciotta, head of Technology and Processes at YPF.

Fernando López Iervasi, president of Microsoft for Spanish-speaking South America, also stressed the importance of this collaboration: "For Microsoft, it is a source of pride to see how YPF creates its own innovation on our artificial intelligence platform to optimize its operations, find efficiencies and be more productive."

The construction and implementation of these tools are the beginning of a new era that still has a long way to go, but which demonstrate the business success driven by technology. "As we explore new functionalities, their richness and value will continue to grow in line with technological evolution," concluded Nicolás Pérez, head of Artificial Intelligence at YPF.

YPF has demonstrated how the adoption of artificial intelligence can transform complex processes into more efficient and productive workflows, benefiting both the company and its network of suppliers, reinforcing information security and reducing non-compliance risks. This initiative marks the beginning of a new era of innovation and shared success in the energy industry.